Shwood does not allow shipping to PO Boxes. Customers listing PO Boxes as their shipping address will be contacted by a Shwood representative to change this to an acceptable address.
Lead times are listed on product pages and checkout pages of this website. Lead times are due to Shwood’s in-house manufacturing process.
Domestic orders are shipped via UPS ground
International orders are shipped via UPS Worldwide Expedited
Returns on items purchased directly from Shwood’s online shop are eligible for returns within 30 days from the date of shipment. Proof of purchase and original packaging are required for eligibility. Returned items must be in new condition with no signs of use. Please include a copy of your invoice or order confirmation with "Return" or "Exchange" written on it. For inquiries regarding an exchange, please contact email@example.com (Note: Exchanges are accepted for equal or lesser value of original purchase). No authorization needed for returns as long as it is within 30 days of shipment. Once received, your new exchange will ship within 2-3 weeks OR you will be issued a refund including a confirmation email of the cancellation of your order.
Custom Engraved eyewear cannot be returned.
Please send items to:
Attn: Returns/ Exchanges (please specify)
729 SE Grant St.
Portland, OR 97214
It is encouraged that you send your product by a traceable method. Shwood Eyewear is not responsible for lost or misdirected packages. Products will be returned via USPS Economy service.
All claims must be submitted directly via the online Warranty Request Form. Do not return your Shwood product to a store. Retailers are not authorized to provide warranty service on Shwood Eyewear products.
Shwood Eyewear warrants all products against manufacturing defects in materials and workmanship for a period of twelve (12) months (365 days) from the date of purchase. Shwood Eyewear reserves the right to determine manufacturing defects and requires proof of purchase from an authorized Shwood retailer to qualify products as warrantable. If a product is deemed defective, Shwood Eyewear will repair or replace the item at no cost to you. If a product is not considered to be defective (scratched lenses are not considered defective), Shwood will repair the item at a reasonable charge.
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
Any of the information we collect from you may be used in one of the following ways:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.
The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional Shwood Eyewear news, updates, promotions, related product information, etc. If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. However, this does not include trusted third parties who assist us in operating our website, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, we may include links to third-party sites on our website. These sites have separate and independent privacy policies and we therefore hold no responsibility or liability for the content and activity of these linked sites.
Please understand that no two pieces of wood are identical. Therefore, no two pairs of Shwood wooden sunglasses will be exactly alike. Product photos on this website should be used solely as a guide to what a product will resemble, not as an exact representation. Minute differences should be expected in each product’s construction, as minor deviations are inherent to Shwood’s handcrafted manufacturing process. Fortunately, Shwood’s one-by-one product construction guarantees individual attention to detail and quality assurance in every pair of eyewear to leave the wood shop.